Image Naming Requirements

Please remove all spaces from images as well as ampersands (&) and any special characters.

Examples:

Wrong Way: Restaurant & Bar Blues 1120 x 630 (1).jpg

Correct Way: Restaurant-Bar-Blues-1120x630-1.jpg

Bonus: Image File Names Guidelines are SEO-FRIENDLY.

Digital Tickets Request

Click Here to view Digital Tickets Form

This is our internal form for submitting bugs and site request to HOBE Digital.

Digital Forms keep track of ALL reported website issues and updates.

Only send in an email to lnct-marketingtechnologysupport@livenation.com on technical issues that are Critical before or after a Digital Ticket is sent in.

NOTE Technical Issues maybe moved to another tracking system for the Development Team. A LNCT Technology Team Member will reach out to the marketer attached to the ticket if this concerns a Digital Ticket sent in.

ALERT Do not send in Maven Form request through Digital Tickets.

ALERT Do not send in tickets on the day of the event or promotion.

Title:

Correct Way: HOB NOLA FR Updates 4.26

Wrong Way: Hero Updates

Warning Do not use the same Title for multiple tickets.

Created By:

Add your name to the ticket. If you are not on the list, please register through Marketing Additions. Click HERE to register.

Division By:

C/T Clubs and Theaters

HOB House of Blues

LNSE Live Nation Special Events

PS Premium Seating

Venue:

Fill in Venue Name.

ALERT Not providing Venue Name could slow the ticket process down.

Issue Type:

Bug Website Errors, Events not showing up

Feature Request Side Bar Ads, Blue Bar Updates

Promo Page Promo Page Request

Hero Submissions Website Hero updates

Artist Spotlight Foundation Room Artist Spotlight Video

 

Priority:

Low 1-week turnaround

Normal Up to 3-day turnaround

High 1-2-day turnaround

Critical Immediate attention (Website Errors, Events not displaying). Contact the LNCT Marketing Support at lnct-marketingtechnologysupport@livenation.com as well as sending in a Digital Ticket.

Description:

Include more detailed information about the website update or website bug.

If reporting a website bug include steps to reproduce the bug and/or any relevant details needed to help identify and resolve the problem, and more.

URL:

Bugs - include a reference URL for review of the issue.

Copy Updates - include URL page to update.

Promo Pages - include URL for the Promo Page you want it to be placed on. URLs must be hyphenated between words. All URLs are created in LOWER case.

Requested Due Date:

If needed for a specific date. Please place this in description as well.

Allow enough time for request. Heroes are usually 3-day turnaround. Contact LNCT Marketing Support Team to get an time estimation on project.

Attachments:

Bugs - include supporting attachments that might help to identify/resolve the issue (e.g. screenshot, GIF, video, etc.)

Heroes - include Heroes that need to be updated to the website.

Promo Pages - include PSD or image attachment with Creative Service File Name. If file size is too large, load to BOX account and place link in description box.

Maven Form Request

Please make sure that you have completed the setup in Maven Forms and are ready for deployment before submitting your request.

Click HERE to got to Maven Forms.

Form Name:

Provide the name of the Form created in the Mavenforms Widget

Submitted By:

Add your name to the ticket. If you are not on the list, please register through Marketing Additions.
Click HERE to register.

Launch Date:

Date that Form needs to launch. Mavenforms have a fast turnaround but please allow at least a 48hr turnaround.

Desired URL:

Provide a URL that the form will be placed on.

NOTE:

Examples:

Correct Way: http://www.houseofblues.com/lasvegas/lets-get-started

Wrong Way: http://www.houseofblues.com/lasvegas/letsgetstarted

Wrong Way: http://www.houseofblues.com/lasvegas/lets_get_started

Wrong Way: http://www.houseofblues.com/lasvegas/rockoff-3.15